Terms of Use

1. Introduction

The consultation sessions and related services on this website are offered as a means of support and guidance in different areas of life. They are purely consultative and are not a substitute for approved medical or psychological treatment.

Using the website and booking sessions confirms that the client fully accepts these terms of use.

2. Nature of the sessions

  • Sessions are consultations that aim to provide support and guidance in different areas of life.
  • Sessions do not replace medical or psychological treatment and cannot be used as a substitute for it.

3. Payment and cancellation

  • Session fees are paid in advance when booking.
  • The client can request a cancellation by email or through our booking system.
  • The fee is refunded within 14 days at most from the date of the cancellation request.
  • If part of a session package is cancelled after one or more sessions have taken place, the sessions held are charged at the single-session price without discount, and the rest is refunded.
  • Sessions can be rescheduled depending on the coach's availability, provided the request is made at least 24 hours before the session.
  • Recorded courses cannot be refunded once the payment is complete. Live courses and workshops can be refunded only before they start; once they have started, the fee is not refunded, even if you have not attended.

4. Missed sessions

  • If the client misses a booked session twice in a row without prior notice, it counts as attended and its fee is charged.
  • If sessions keep being missed, the client must book again for any future sessions.

5. Client commitments

  • The client must keep to the scheduled session times.
  • The client is asked to take an active part in the sessions to get the most out of the service.

6. Coach commitments

  • The coach provides support and guidance in line with the client's goals.
  • The coach keeps all of the client's personal and confidential information private, according to professional and ethical standards.

7. Changes to these terms

  • The coach/website may change or update these terms at any time.
  • Clients will be told about changes by email or through the website's system.

8. Acceptance

  • Booking a session or a package is a clear and full acceptance of these terms of use and everything they contain.
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